FREQUENTLY ASKED QUESTIONS

General

How many properties do you have in San Diego?


There are 15 individually available spaces as of 2021. 12 of them are located at 32nd and Market street and can be combined for numerous combinations of housing. The other three homes are located between 26th and Imperial and can be combined as well.




What household amenities do you include?


Please refer to our amenities section under each housing unit.




Does this property include a grill?


Yes, all our properties have a grill available with an included propane tank or gas line.




Does the house have condiments?


Occasionally, it is safer to bring your own.




Do you include bed spreads, pillows, and blankets?


es, all our rentals will have beds made with 1 pillow and 1 blanket minimum per bed. Queens and larger will have 2 of each available. Extra blankets are available upon request.




Is this a shared space?


Although there are shared spaces between units and some homes have a communal walkway, your unit is private.




Do you have any speakers on the property?


Yes all our homes are equipped with SONOS wifi speakers, we DO NOT allow amplified music outside of the homes on patios or decks.




Do you have an HDMI cord available?


Yes absolutely, if there is not one in the tv we have extras available upon request.





Location

Is there parking on site?


All rentals come with at least 1 guaranteed parking space. Additional parking is available for free on the street adjacent to the home.




What do you mean by a “commercial” neighborhood? Is it safe?


Yes, we undoubtedly believe this area to be safe. We have been operating in this location for 3 years now without any violent or unsolicited behavior from bystanders. That being said, our surrounding neighborhood is in an underdeveloped and primarily business-oriented district of San Diego. There is a public school and homes to the southwest of us, operating warehouses to the north and south of us, and a medical transport/small business complex to the east of us. All of which is in a primarily Hispanic district just south of the micro village known as “Golden Hill”.





Events

Can I host my event here?


Yes! Please submit your event inquiry on our appropriated page, depending on size you may be required to rent 2 adjacent rentals or obtain daily insurance.




How do I obtain insurance for my event?


TheEventHelper.com- head to this website and submit details for your event including size and location. It will need to be signed and shown to us at least 72 hours before the start of the event in order to be approved.




What is the purpose of event insurance?


Air BnB does not insure events for its hosts, and the liability is out of our control. If something were to happen because of an event we as the owners of the property could be held liable for damages or legal fees. This insurance is so that everyone including our guests is covered in the case of injury, police citation, or destruction to the property.




Do you have extra tables or chairs for my approved event?


Yes we have a dozen regular sized banquet tables along with up to 160 outdoor white folding chairs available for a small fee. This fee ranges from $100-$300 depending on the size of the event.




Do you have people who are willing to serve or clean up during my event?


Yes, depending on availability we have up to 4 team members who are willing to assist a function with a variety of skills available from bussing to bartending and serving. Each is available for $30 per hour.




Do you host nightly events?


Yes! Subject to availability and our schedule, please submit a from on our event page and we can work out the details.





Policies

Is this property pet friendly?


Yes most rentals are pet friendly. We require a $300 deposit before arrival and we promise to refund $200 if nothing is damaged. $100 will be kept for additional cleaning. If a guest arrives with a pet WITHOUT letting us know and WITHOUT paying the $300 deposit the reservation will be subject to a $300 FINE and no refund will be issued.




I would like to reserve a home for someone who is 18 years old is that ok?


We do not allow bookings for unsupervised minors. Payment for the housing can be made by anyone but we need the contact information for one guest staying at the property. That guest must be 18 years or older and accept full responsibility for any damages to the listing. In addition we do not allow under age drinking at our property.




I have less people than originally intended; can I get a discount since I will be using less bedrooms?


We do not offer discounts after a booking has already been made. We will however ensure that you have an AMAZING time with the people you show up with.




Can I bring a few friends over that are not listed?


We allow up to 5 outside guests without authorization. We have cameras around the perimeter of all buildings and if we suspect that there are more guests being brought in who are unauthorized, we reserve the right to terminate the reservation immediately without issuing a refund.




I paid 50% of my booking, when is the rest of my reservation payment due?


Guests must make full payment 45 days before arrival. After 45 days, guest will be given a grace period of 5 days before a reservation is cancelled and the original 50% down payment is forfeited.




My reservation was canceled due to my failure to pay the remaining balance before 45 days of arrival and the 5 day grace period. How do I get a refund?


A guest that does not pay in full for a reservation by 40th day before arrival has forfeited their deposit. This guest will have the option to complete the booking ONLY if the rental is still available. If the rental is no longer available, the guest will forfeit their deposit due to missing the deadline.




What is your cancellation policy?


*For a FULL REFUND- Cancellation must be made within 48 hours of reservation and at least 60 full days prior to listing local check-in time (4pm). After 48 hours, the 50% deposit is non-refundable. *For a 50% Refund: Cancellation must be made 60 full days prior to the local check in time (4pm) otherwise no refund. For example, if check in is on Friday, cancel by Friday 60 days before check in time for 50%. If remaining balance is not paid by the 60thday from check in date, your reservation will be cancelled automatically by 4 pm. And your 50% deposit will be forfeited. You may book the property with the remaining 50% balance only if it is still available. A reminder to pay remaining balance will be sent 10 days before due date (70 days before arrival) *Within 60 days from check in- If you cancel less than 60 days in advance or decide to leave early after check in, the nights not spent are not refunded. Any amount paid will be forfeited




What is your Covid-19 Cancellation policy?


Cash refunds will not exceed our standard cancellation policy under any circumstance. Each case will be examined and we will do our best to provide travel credit on a future rental. Credits will be provided at our discretion based on legally supported inability to travel. If a guest is choosing to not travel, there will be no guaranteed refund.





Check In/Check Out

Can I check in early/check out late?


Check in early or out later is now available as part of our resort fee within our communal “Grass is Greener” hang out area. Enjoy a beverage, lay in a hammock, and soak up some San Diego sunshine!




Is there a key I need to pick up upon arrival?


No, all doors associated to our rentals use a digital lock. You will receive the code to your rental by 10 am the morning of your arrival.




Our flight lands at noon and we can’t check in until 4 pm, do you have any suggestions while we wait?


Everything in San Diego is relatively close to the airport. Our number 1 suggestion after landing whether you have a car or are using ride share is to visit “The Crack Shack” and the “Little Italy Ballast Point Brewery” to eat some amazing food and take the edge off after traveling. By the time your group is done with lunch and spirits are perked, we suggest that any remaining time is spent at the Costco located at 650 Gateway Center Dr, San Diego, CA 92102. You do not need a membership to purchase alcohol here. So you can stock up for the time your group is staying, by this time it should be close to four and the home will be ready for your group!




What are we responsible for when we check out?


We ask all of our guests to take the responsibility of cleaning their own trash and getting all dishes into a dishwasher before they depart. Failure to do so can result in a $40 fine for each bag of trash, or full run in the dishwasher. It is an essential part of getting our large homes ready by 4pm check in time for arriving guests.




What time is Check in/Check Out?


Check in for our rentals is 4pm. Check out is 10 am.





Having trouble? - (619) 292-8010

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