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Having trouble? - (619) 292-8010

  • How many properties do you have in San Diego?
    We have two main locations for our Vacation Rentals. Our main resort located at 32nd and market street and has 10 individually rentable properties. There are 34 combined bedrooms available for rent. 3 large outdoor event spaces. 89 beds for all of your guests, and 23 bathrooms spread throughout! The other three homes are located at 26th and Imperial and have been staples to our business since 2016! They include the Bamboo Loft, Bamboo House and Boat House. for a total of 12 Bedrooms, 27 beds, and 6.5 bathrooms.
  • Is this a shared space?
    At our Market Street Resort, there is a communal beach area and shared walkways between rentals but your unit is completely private and includes a private patio! At our Imperial Rentals, all rentals have their own private space and do not share any walkways.
  • What household amenities do you include?
    We include the following in all our rentals: - Standard Cooking utensils (pots, pans, spatulas, bowls, cutting knives, baking sheets) - Blenders - Coffee maker, coffee grinders, coffee beans - Paper Towels - Extra blankets - Central Air and Heating - Wine opener/bottle opener - Cups and mugs
  • Does this property include a grill?
    Yes, all our properties have a grill available with an included propane tank or gas line.
  • Does the house have condiments?
    Since the Covid pandemic, we do not leave condiments behind in our refridgerators, please plan to bring your own.
  • Do you include bed spreads, pillows, and blankets?"
    Yes, all our rentals will have beds made with 1 pillow and 1 blanket minimum per bed. Queens and larger will have 2 of each available. Extra blankets are available upon request.
  • Do you have any speakers on the property?
    Most of our rentals include a speaker system or a sound bar beneath the tv that can be airplayed to! Inquire about our best event spaces in San Diego, they are all equipped with their own sound systems for you to play music with your group. (Additional fees may incur)
  • Do you have an HDMI cord available?
    Yes absolutely, if there is not one in the tv we have extras available upon request.
  • What do you mean by a “commercial” neighborhood? Is it safe?
    Yes, we undoubtedly believe this area to be safe. We have been operating in this location for 3 years now without any violent or unsolicited behavior from bystanders. That being said, our surrounding neighborhood is in an underdeveloped and primarily business-oriented district of San Diego. There is a public school and homes to the southwest of us, operating warehouses to the north and south of us, and a medical transport/small business complex to the east of us. All of which is in a primarily Hispanic district just south of the micro village known as “Golden Hill”.
  • Is there parking on site?
    All our rentals are located in areas where free street parking is readily available for your group. Some of our rentals include a parking space, please visit their specific site pages for more accurate details.
  • Can I host my event here?
    Yes! Please submit your event inquiry on our appropriated page, depending on size you may be required to rent 2 adjacent rentals or obtain daily insurance.
  • How do I obtain insurance for my event? head to this website and submit details for your event including size and location. It will need to be signed and shown to us at least 72 hours before the start of the event in order to be approved.
  • What is the purpose of event insurance?
    Air BnB does not insure events for its hosts, and the liability is out of our control. If something were to happen because of an event we as the owners of the property could be held liable for damages or legal fees. This insurance is so that everyone including our guests is covered in the case of injury, police citation, or destruction to the property.
  • Do you have extra tables or chairs for my approved event?
    Yes we have a dozen regular sized banquet tables along with up to 160 outdoor white folding chairs available for a small fee. This fee ranges from $100-$300 depending on the size of the event.
  • Do you have people who are willing to serve or clean up during my event?
    Yes, depending on availability we have up to 4 team members who are willing to assist a function with a variety of skills available from bussing to bartending and serving. Each is available for $30 per hour.
  • Do you host nightly events?
    Yes! Subject to availability and our schedule, please submit a form on our event page and we can work out the details.
  • Is this property pet friendly?
    Yes most rentals are pet friendly. We require a $40 pet clean fee before arrival. If a guest arrives with a pet WITHOUT letting us know and WITHOUT paying the $40 pet clean fee the reservation will be subject to a $150 FINE.
  • I would like to reserve a home for someone who is 18 years old is that ok?
    We do not allow bookings for unsupervised minors. Payment for the housing can be made by anyone but we need the contact information for one guest staying at the property. That guest must be 18 years or older and accept full responsibility for any damages to the listing. In addition we do not allow under age drinking at our property.
  • I have less people than originally intended; can I get a discount since I will be using less bedrooms?
    We do not offer discounts after a booking has already been made. We will however ensure that you have an AMAZING time with the people you show up with.
  • Can I bring a few friends over that are not listed?
    We allow up to 5 outside guests without authorization. We have cameras around the perimeter of all buildings and if we suspect that there are more guests being brought in who are unauthorized, we reserve the right to terminate the reservation immediately without issuing a refund.
  • I paid 50% of my booking, when is the rest of my reservation payment due?"
    Guests must make full payment 45 days before arrival. After 45 days, guest will be given a grace period of 5 days before a reservation is cancelled and the original 50% down payment is forfeited.
  • My reservation was canceled due to my failure to pay the remaining balance before 45 days of arrival and the 5 day grace period. How do I get a refund?
    A guest that does not pay in full for a reservation by 40th day before arrival has forfeited their deposit. This guest will have the option to complete the booking ONLY if the rental is still available. If the rental is no longer available, the guest will forfeit their deposit due to missing the deadline.
  • What is your cancellation policy?
    If cancelling within 48 hours and 30+ days from check in: 95% of Booking Total is refundable 30+ days prior to arrival : 50% of Booking Total is refundable 14-29 days prior to arrival: 25% of Booking Total is refundable Check in up to 13 days prior to arrival: only Cleaning fees are refundable Cancellation Policy *For 95% refund, cancellation must be made within 48 hours of original reservation date & time and at least 30 days prior to our property’s local check-in time (5pm). After 48 hours, 50% becomes non-refundable. *For a 50% REFUND of total booking price, cancellation must be made 30+ days prior to our property’s local check-in time (5pm). Regardless of the amount paid, 50% of total booking is forfeited and non-refundable. If remaining balance is not paid by the 30th day prior to check-in date, your reservation will be cancelled automatically by 5pm and 50% of your total booking will be forfeited. You may book the property by paying the remaining balance due ONLY if the rental inventory is still available. *For a 25% REFUND of total booking price, guest must cancel between 14 to 29 days prior to prior to our property’s local check-in time (5pm). 75% is non-refundable. *Guest will be refunded all cleaning fees if the reservation is cancelled the day before arrival.
  • What is your Covid-19 Cancellation policy?
    Cash refunds will not exceed our standard cancellation policy under any circumstance. Each case will be examined and we will do our best to provide travel credit on a future rental. Credits will be provided at our discretion based on legally supported inability to travel. If a guest is choosing to not travel, there will be no guaranteed refund.
  • Can I check in early/check out late?
    Early check is dependent on availability. But in most occasions guests can pay our early check in or late check out fee of $25 for 2 hrs and it will be approved. Just use our Akia self service system or reach out to our host for more details.
  • Is there a key I need to pick up upon arrival?
    No, all doors associated to our rentals use a digital lock. You will receive the code to your rental by 10 am the morning of your arrival.
  • Our flight lands at noon and we can’t check in until 4 pm, do you have any suggestions while we wait?"
    Everything in San Diego is relatively close to the airport. Our number 1 suggestion after landing whether you have a car or are using ride share is to visit “The Crack Shack” and the “Little Italy Ballast Point Brewery” to eat some amazing food and take the edge off after traveling. By the time your group is done with lunch and spirits are perked, we suggest that any remaining time is spent at the Costco located at 650 Gateway Center Dr, San Diego, CA 92102. You do not need a membership to purchase alcohol here. So you can stock up for the time your group is staying, by this time it should be close to four and the home will be ready for your group!
  • What are we responsible for when we check out?
    Please make sure to do the following before check out: - Turn off the AC/Heat - Throw away any trash (leftover food and drink is ok to leave in fridge!) - Get dishes put into the dishwasher - Close all doors and windows Thank you!
  • What time is Check in/Check Out?
    Check in for our rentals is 5pm. Check out is 10 am.
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